FAQ'S

What products or services does Emash Official offer?

• Emash Official offers a wide range of luxury bags and clutches including Swarovski clutches, Customized products (With name/initials) and most latest in-trend bags. We strive to provide high-quality and latest designs to make you look stand out.

How can I place an order on Emash Official?

• To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

• We accept bank transfer and cash on delivery.

Do you offer international shipping?

• Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location.

How can I track my order?

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the courier's website to track your package.

What is your return and exchange policy?

• We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 3 days of receiving. Please visit our Returns & Exchanges page for detailed instructions.

How do I contact customer support?

• You can contact our customer support team via email at emashonline@gmail.com or through WhatsApp/Instagram page. You can find details on our Contact page. We are here to assist you with any questions or concerns.

Do you offer any discounts or promotions?

• Yes, we occasionally offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers and deals.

How can I create an account on your website?

• To create an account, click on the "Register" button on the icon that pop up as soon as you open our homepage. Fill in your details and follow the instructions to complete the registration process.

Can we see raw pictures and videos of products before purchasing?

• Absolutely! We believe in transparency and provide raw pictures and videos of our products. You can find them on the product pages or request additional media by contacting our customer support.

What is the delivery duration for orders?

• Delivery duration varies based on your location and the shipping method selected. Typically, regular deliveries take up to 3-5 working days outside Karachi and 1-3 working days in Karachi. We also offer urgent delivery on customer's request which may take up to 1-2 working days all over Pakistan.